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eLearning (127)
Curriculum (14)
Baseline (2)
Certification / Leadership (1)
Certification / Management (6)
Certification / Skills (3)
Certification / Supervisory (4)
Expertise / Commercial / Marketing (7)
Expertise / Commercial / Revenue Management (3)
Expertise / Commercial / Sales (1)
Expertise / General Management (11)
Expertise / General Management / Sustainability (1)
Expertise / Operations / COVID-19 (1)
Expertise / Operations / Event Management (14)
Expertise / Operations / Food and Beverage / Culinary (13)
Expertise / Operations / Food and Beverage / Food and Beverage Service (15)
Expertise / Operations / Rooms Division / Front Office (7)
Expertise / Operations / Rooms Division / Housekeeping (5)
Expertise / Operations / Tourism (7)
Expertise / Operations / Workplace Health and Safety (4)
Expertise / Support / Finance (10)
Expertise / Support / Human Resources (9)
Expertise / Support / Security and Risk (5)
Personal / Well-being (1)
Relationships / Communication (2)
Relationships / Customer Service (5)
Relationships / Leadership (4)
Provide a quality service experience
Proactively respond to difficult service situations
Resolve customer complaints
Prepare budget information
Prepare budget
Finalise budget
Monitor and review budget
Calculate costs of products and services
Provide quotations to customer
Prepare for service - Prepare Simple Dishes
Prepare food
Present and store food
Process registrations
Update registrations
Monitor and report on registrations
Produce final registration documentation
Process customer payments
Reconcile takings
Reading
Writing
Oral Communication
Numeracy
Navigate the world of work
Interact with others
Get the work done
Reading skills
Oral communication skills
Numeracy skills
Learning skills
Problem-solving skills
Initiative and enterprise skills
Teamwork skills
Planning and organising skills
Establish risk context
Identify risks
Analyse risks
Select and implement treatments
Build business relationships
Conduct negotiations
Make formal business agreements
Foster and maintain business relationships
Identify hazards
Assess the safety risk associated with a hazard
Eliminate or control the risk
Provide information on health, safety and security
Monitor safe work practices
Coordinate consultative arrangements for the management of health, safety and security issues
Implement and monitor procedures for identifying hazards, and assessing and controlling risks
Coordinate health, safety and security training
Maintain health, safety and security records and reports
Prepare for guest arrival
Welcome and register guests
Organise guest departure
Prepare front office records and reports
Evaluate Australian wines
Handle, store and monitor Australian wine products
Advise customers on Australian wines
Extend and update knowledge of Australian wines
Evaluate beers, spirits and liqueurs
Handle, store and monitor beers, spirits and liqueurs
Advise customers on beers, spirits and liqueurs
Extend and update knowledge of beers, spirits and liqueurs
Research information on food
Advise customers on menu items
Contribute to menu development
Extend and update own food knowledge
Evaluate foods and beverages
Provide advice on food and beverage compatibility
Extend and update own knowledge of food and beverage compatibility
Develop knowledge of international destinations
Update knowledge of international destinations
Provide information and advice on specific international destinations
Access and update information
Assist customers
Seek feedback on services
Determine and record details of lost or found item
Assist customer with lost or claimed item
Complete end of shift duties - Lost and found
Handle guest arrivals and departures
Handle guest luggage
Respond to requests for ancillary services
Follow the principles of responsible service of alcohol
Assist customers to drink within appropriate limits
Assess alcohol affected customers and identify those to whom sale or service must be refused
Refuse to provide alcohol
Take and process room service orders
Set up trays and trolleys
Present room service meals and beverages to guests
Present room service accounts
Clear room service area
Communicate with internal and external customers
Follow defined organisational standards when delivering service
Provide service to customers
Respond to customer complaints
Provide internal feedback on customer service practices
Prepare restaurant for service
Provide food and beverage advice to customers
Serve and clear meals
Serve and clear alcoholic beverages
Work cooperatively as part of the service team
Professional butler standards
Care for guest property
Arrange services for guests
Determine purchasing requirements
Source suppliers and discuss requirements
Assess quality of goods and make purchase
Access and update visitor information
Provide information to visitors
Seek feedback on information provision
Take delivery of stock
Store stock
Rotate and maintain stock
Identify recruitment needs
Administer recruitment
Select staff
Plan and organise induction programs
Research information required for legal compliance
Develop and communicate policies and procedures for legal compliance
Ensure compliance with legal requirements
Maintain personal and organisational knowledge of regulatory requirements
Research event ideas and management practice
Evaluate information to inform work practice
Extend event management skills and knowledge
Develop staff rosters
Present and communicate rosters
Maintain rostering records
Evaluate rosters
Determine venue or site requirements
Source event venue or site
Confirm venue or site bookings
Identify customer product needs
Suggest products that meet customer needs
Provide specific product information and advice
Sell the product
Follow up sales opportunities
Prepare for food and beverage service
Establish a business plan
Welcome and advise customers
Respond to performance data
Implement a business plan
Take and process orders
Serve food and beverages
Clear food and beverages
Communicate with customers and colleagues from diverse backgrounds
Address cross-cultural misunderstandings
Source information
Prepare and present information
Source and use industry information
Source and use compliance information
Source and use information on hospitality technology
Update personal and organisational knowledge of the hospitality industry
Source and use compliance information
Source and use information on tourism and travel technology
Update personal and organisational knowledge of the tourism and travel industry
Prepare for service - Use Hospitality Skills Effectively
Provide service - Use Hospitality Skills Effectively
Complete operational tasks - Workplace Health and Safety
Maintain personal hygiene
Prevent health hazards in the workplace
Prepare for meetings
Conduct meetings
Follow up meetings
Identify current resource use
Comply with environmental regulations
Seek opportunities to improve resource efficiency
Access and interpret relevant industry information
Source information on event industry practice, products and services
Source and use compliance information in daily activities
Access and use information on events technology
Update personal and organisational knowledge of the event industry
Analyse event context and rationale
Assess resource requirements and opportunities
Evaluate planning and operational requirements
Develop recommendations and models
Evaluate and explore needs and opportunities for events
Develop creative approaches to event concepts
Refine event concepts
Progress event concept to operational stage
Define project scope
Develop project plan
Administer and monitor project
Evaluate project
Make preparations for event staging
Provide on-site staging and production assistance
Participate in event debrief
Reduce negative environmental impacts
Maintain daily financial records
Maintain general ledger
Monitor cash control
Plan for financial management
Establish budgets and allocate funds
Implement budgets
Report on finances
Develop practices for systematic maintenance, repair and purchase of physical assets
Monitor the condition and performance of physical assets
Coordinate financing and purchase of physical assets
Taste and evaluate alcoholic beverages
Set up and serve tasting samples
Interact with customers during tasting
Maintain and rotate alcoholic beverage products
Operate and maintain beverage dispensing systems
Use and monitor refrigeration systems
Monitor overall cellar safety
Monitor quality of beverage products
Review financial transactions
Complete routine records and reports
Prepare for room servicing
Make up beds
Clean rooms
Organise rooms
Check rooms
Check and store trolleys and equipment
Respond to housekeeping requests
Advise guests on room and housekeeping equipment
Establish and maintain a framework for health, safety and security
Establish and maintain consultative arrangements for the management of health, safety and security
Establish and maintain practices for identifying hazards, and assessing and controlling risks
Evaluate organisational health, safety and security system
Develop employee and industrial relations policies and plans
Implement employee relations policies and plans
Manage negotiations to resolve conflict
Plan and organise marketing activities
Undertake a general public relations role
Review and report on marketing activities
Collect and analyse information on the internal business environment
Develop marketing strategies
Prepare marketing plan
Implement and monitor marketing activities
Conduct ongoing evaluation
Interpret information required for processing documentation
Process documentation
Finalise processing of documentation
Administer customer file and identify booking requirements
Request products and services
Record requests and confirmations
Complete end of shift duties - Food and beverage
Organise and prepare for food service or production
Cook and present menu items for food service or production
Complete end of shift requirements
Deal effectively with issues, problems and conflict in the kitchen
Follow hygiene procedures and identify food hazards
Report any personal health issues
Prevent food contamination
Prevent cross-contamination by washing hands
Complete end of shift duties - Customer Service
Update and finalise bookings
Clean bar and equipment
Clean and maintain public areas
Work safely and reduce negative environmental impacts
Clean and sanitise kitchen equipment
Clean service-ware and utensils
Clean and sanitise kitchen premises
Select and set up equipment and materials
Clean wet and dry areas and associated equipment
Maintain and store cleaning equipment and chemicals
Prepare for on-the-job coaching
Coach colleagues on-the-job
Follow-up coaching
Prepare for workplace communication
Undertake routine workplace communication
Participate in group workplace communication
Interact with clients
Update and record quotations
Select ingredients
Select, prepare and use equipment
Prepare non-alcoholic beverages
Serve non-alcoholic beverages.
Organise coffee workstation
Select and grind coffee beans
Advise customers and take espresso coffee orders
Extract and monitor quality of espresso
Undertake milk texturing process
Serve espresso coffee beverages
Clean espresso equipment
Promote cocktails to customers and take orders
Prepare cocktails
Serve cocktails
Identify purpose and scope of the event
Prepare catering proposal
Prepare and implement operational plan
Follow food safety program
Store food safely
Prepare food safely
Provide safe single use items
Maintain a clean environment
Dispose of food safely
Analyse infrastructure requirements
Source and organise infrastructure requirements
Monitor event infrastructure
Evaluate success of event infrastructure operations
Prepare a bar for service
Take drink orders
Prepare and serve drinks
Close down bar operations
Identify sponsorship opportunities
Prepare and deliver sponsorship pitch
Successfully negotiate sponsorship deal
Maintain sponsorship deal
Monitor and improve workplace operations
Plan and organise workflow
Monitor and support team members
Solve problems and make decisions
Monitor staff performance and provide feedback
Recognise and resolve performance problems
Implement performance management systems
Finalise event preparations
Oversee event set-up
Monitor event operation
Oversee event break-down
Evaluate operational success of event
Allocate budget resources
Monitor financial activities against budget
Identify and evaluate options for improved budget performance
Complete financial and statistical reports
Identify conflict situations
Resolve conflict
Evaluate conflict resolution
Prepare journals required for posting to general ledger
Post journal entries and reconcile discrepancies
Maintain general ledger
Model high standards of performance and behaviour
Develop team commitment and cooperation
Manage team performance
Prepare laundry items
Process laundry items
Finish laundry items
Package and store laundry items
Access and interpret financial information
Use and provide financial information
Greet and serve customers
Work with others to deliver service
Provide feedback on customer service
Define planning requirements
Develop event plan
Monitor event plan
Evaluate event and event plan
Evaluate organisational requirements for food safety program
Develop food safety program to control hazards
Implement food safety program
Participate in food safety audit
Evaluate and revise food safety program
Evaluate market trends and identify target markets
Develop menus
Cost menus for profitability
Write menu content
Monitor stock receipt and dispatch
Maintain stock records
Process and follow up orders
Minimise stock losses
Coordinate stocktake or cyclical count
Prepare a Presentation
Deliver a presentation
Review the presentation
Develop quality customer service practices
Manage delivery of quality service
Monitor and adjust customer service
Understand the three main categories of digital marketing and their role in the digital marketing funnel
Understand evolution of marketing and implications for hotel marketing
Understand what a CRM is and why is it important for effective email marketing
Understand best practices for email marketing
The different types of email marketing and when to use each type
Understand the health and well-being framework
Develop and implement a personal health and well-being strategy
Review your personal health and well-being strategy
Plan food production requirements
Organise availability of supplies for food production period
Coordinate kitchen operations
Monitor the quality of kitchen outputs
Identify customer preferences.
Plan menus
Cost menus
Evaluate menu success
Receive reservation request
Record details of reservation
Update reservations
Advise others on reservation details
Identify recipe requirements
Develop recipes for special diets
Cost and document special recipes
Monitor suitability of special recipes
Select ingredients
Select, prepare and use equipment
Portion and prepare ingredients
Cook dishes
Present and store dishes
Establish operational plan
Manage resource acquisition
Monitor and review operational performance.
Understanding Diversity, Equity, Inclusion and Belonging
Understanding the benefits versus the costs of DEIB
What does DEIB mean in practice?
Changing behavious, practices and polices
Implementing workplace adjustments for DEIB
Executive (4)
Communication (1)
Management (1)
Skills (1)
Business (108)
Leadership (11)
Team (4)
Self-Care (1)
Info
Certification / Leadership
Advanced Diploma in Hotel General Management
Curriculum
Info
Certification / Supervisory
Associate Diploma in Accommodation Operations
Curriculum
Info
Certification / Supervisory
Associate Diploma in Culinary Operations
Curriculum
Info
Certification / Supervisory
Associate Diploma in Event Operations
Curriculum
Info
Certification / Supervisory
Associate Diploma in Food and Beverage Operations
Curriculum
Info
Certification / Skills
Certificate in Food and Beverage Services
Curriculum
Info
Certification / Skills
Certificate in Front Office Services
Curriculum
Info
Certification / Skills
Certificate in Housekeeping Services
Curriculum
Info
Certification / Management
Diploma in Event Management
Curriculum
Info
Certification / Management
Diploma in Finance Management
Curriculum
Info
Certification / Management
Diploma in Hospitality Management
Curriculum
Info
Certification / Management
Diploma in Human Resources Management
Curriculum
Info
Certification / Management
Diploma in Revenue Management
Curriculum
Info
Certification / Management
Diploma in Security Management
Curriculum
Info
Expertise / Operations / Event Management
Access information on event operations (eHCO3)
Course rating is 5 stars
Info
Expertise / Commercial / Revenue Management
Accommodation Distribution (eHCO4)
Course has no rating
Info
Expertise / Operations / Tourism
Book supplier products and services (eHCO7)
Course rating is 5 stars
Info
Expertise / Operations / Food and Beverage / Food and Beverage Service
Clean and Tidy Bar Areas (eHCO9)
Course rating is 5 stars
Info
Expertise / Operations / Food and Beverage / Culinary
Clean Kitchen Premises and Equipment (eHCO10)
Course rating is 5 stars
Info
Expertise / Operations / Rooms Division / Housekeeping
Clean Premises and Equipment (eHCO11)
Course has no rating
Info
Expertise / Support / Human Resources
Coach Others in Job Skills (eHCO14)
Course rating is 5 stars
Info
Relationships / Communication
Communicate in the Workplace (eHCO15)
Course rating is 3.75 stars
Info
Expertise / General Management
Competitive Value Analysis (eHCO16)
Course rating is 5 stars
Info
Expertise / Operations / Food and Beverage / Food and Beverage Service
Conduct a Product Tasting of Alcoholic Beverages
Skills
Course has no rating
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