Provide Service to Guests

This course equips frontline hospitality team members with the skills to deliver excellent service across departments such as Front Office, Housekeeping, Food & Beverage, Spa, Golf, and Events.

What You'll Learn

• Verbal and non-verbal communication skills.
• Professional presentation and service standards.
• Building rapport with guests and colleagues.
• Assisting guests with special needs.
• Identifying service opportunities.
• Handling customer complaints effectively.
• Providing feedback and supporting service improvements.

Ideal for hospitality employees, new team members, and organisations seeking to deliver consistent, high-quality guest service.