Certificate in Front Office Services
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Certification / Skills

Certificate in Front Office Services

The Certificate in Front Office Services provides the professional development foundation required for you to succeed within the Front Office Department.

The certification is delivered through a series of online training courses. Courses consist of the core competencies of front office operations and four elective topics covering key skill areas, general knowledge, and associated soft skills.

Cross-training requires the team member to work in an alternate role within their department for 20 hours.  

Position Familiarisation requires the team member to work in a different department and is conducted over a minimum of 4 hours. 

Curriculum content

  • This course is designed to equip you with valuable insights, skills, and resources to thrive in this dynamic industry. Whether you're an aspiring professional or already immersed in the field, we're here to support your professional development and help you stay ahead of the game. As we dive into the world of hospitality industry information and professional development, we'll explore various sources of information, access specific operational insights, understand the importance of staying informed and adaptable, and enhance work performance in this dynamic sector. Together, we'll foster your continuous professional growth and nurture the skills needed to excel in your career. Learning Outcomes: Source and use industry information Identify sources of information on the structure and operation of the hospitality industry. Access information of relevance to the hospitality industry to assist operational duties. Obtain information on features of current and emerging hospitality products and services relevant to the job role. Apply information about the hospitality industry and its products and services to enhance the quality of work performance. Source and use compliance information Obtain information on laws specifically relevant to the hospitality industry and work compliantly. Seek information on industry quality assurance schemes and apply them to benefit your own organisation. Access and apply information on career planning and equal employment opportunity (EEO) law. Obtain information on ethical industry practices and conduct day-to-day hospitality activities according to those practices. Source and use information on hospitality technology Source and access information on current and emerging technologies that impact on operational duties. Use information on technology to suggest new and improved workplace practices. Use current and emerging technology in day-to-day work activities. Update personal and organisational knowledge of the hospitality industry Identify current issues and trends in the industry. Identify and use a range of opportunities to update current and emerging knowledge of the hospitality industry. Share updated information with colleagues.
    • Lesson Source and Use Information on the Hospitality Industry

    • Lesson Course Completion Survey

  • Are you passionate about outstanding customer service? Do you have what it takes to work effectively in a fast-paced hospitality environment? Our Work Effectively in Hospitality Service course is perfect for those seeking to develop the skills and knowledge required to provide exceptional service during service periods. You'll learn how to integrate various technical skills while dealing with numerous sales, service or operational tasks simultaneously, meeting the needs of multiple and diverse customers. The course covers everything from preparation and service to end-of-service tasks. It applies to individuals working in various departments such as accommodation services, food and beverage, gaming operations and housekeeping in hospitality settings, including bars, hotels, cafes, restaurants, clubs, pubs and motels. So if you're looking to take your career in the hospitality industry to the next level, this course is for you. Enrol today and let us help you realise your potential!
  • The Provide Service to Guests course applies to all front-line team members serving customers and colleagues daily. This course provides the skills necessary to effectively work in departments such as Front Office, Housekeeping, Food and Beverage, Conference and Banqueting, Spa and Golf Services. Positions include reception, concierge, porter, room attendant, waiter, bartender, chef, therapist, golf professional, retail assistant and manager. In this course, you will cover verbal and non-verbal communication, personal presentation, service standards, establishing rapport, special needs, recognizing opportunities and dealing with customer complaints. You will also cover providing feedback on customer service experiences and supporting service improvements. The course is ideal for individuals wishing to improve their service skills, potential hospitality employees, and teams wishing to implement and maintain consistent service delivery standards.
  • To provide effective hospitality service to customers, it is important to integrate various individual technical skills while simultaneously dealing with numerous sales, service or operational tasks. This course provides the skills and knowledge required to do just that, ensuring customers have a positive experience during their service. You'll learn how to deal with multiple and diverse customers and handle preparation, service and end-of-service tasks. This course is ideal for those working in various departments such as accommodation services, food and beverage, gaming operations and housekeeping in various hospitality industry settings. If you're looking for a way to improve your customer service skills and provide a better overall experience for your guests, this course is for you!
  • Position Familiarisation requires you to work in a role in a different department for a minimum of 4 hours.  The aim is to understand the service that are provided by the role, how they contribute to the guest experience and the relationships between the role and the other roles in the business.