Leads to certification
Certification / Management
Diploma in Hospitality Management
The eHotelier Diploma in Hospitality Management delivers the skills and knowledge required for you to succeed as a professional in a Management role.
The Diploma in Hospitality Management is an eHotelier Professional Development Program, aligning applied skills courses and on-the-job experience to your chosen career path. Courses consist of the core hospitality management competencies and four elective topics covering essential skills, general knowledge and associated soft skills.
The Diploma requires completing a case study located in this course.
Curriculum content
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Are you responsible for managing customer service in your organisation? If so, this course is perfect for you! In this course, you'll learn how to develop, monitor and adjust customer service practices to ensure quality service provision. You'll also develop the skills and knowledge required to consult with colleagues and customers and manage customer service delivery. This course is perfect for senior managers who operate independently and have responsibility for others. It applies to any small, medium or large organisation in the tourism, travel, hospitality or event industries. So if you want to improve your customer service management skills, this course is definitely for you! Enrol today and start making a difference in your organisation.
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Are you looking for a course to teach you how to recruit, select and induct new staff members into your company? If so, this is the course for you! This course describes the performance outcomes, skills and knowledge required to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures. It requires the ability to identify recruitment needs, develop selection criteria, process and evaluate applications, select people according to their attitude, aptitude and fit to the position and coordinate induction programs. The course applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff and operational and senior managers. It applies to all tourism, travel, hospitality and event sectors. So if you want to learn how to effectively recruit, select and induct new staff members into your company, this is the course for you!
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You can be successful in any meeting if you know how to manage it. This course will teach all the skills and knowledge required for chairing meetings and overseeing preparation processes like preparing minutes or drafting reports. The course applies to individuals in various work environments who are required to organise and manage meetings within their workplace. These individuals may work as senior administrative staff or may be individuals responsible for conducting and chairing meetings in the workplace.
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The presentation skillset is a must for any professional who needs to make their case in front of an audience. presentations can range from simple training or marketing material to review sessions with clients — you must always come prepared. This course will teach participants how they should put together and engagingly deliver a message to ensure that they are effective presenters.
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This course will help you develop the skills and knowledge needed to effectively implement operational plans in order for an organisation to be efficient, effective, and profitable. It applies to individuals who manage the work of others and operate within the parameters of broader strategic and/or business plans.
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Risk management is a necessary skill for any business to thrive. This course will introduce you to the required knowledge and skills, whether across an entire organization or just within one specific area of your company's workflow. The unit applies to individuals working in positions of authority and who are approved to implement change across the organisation, business unit, program, or project area. They may or may not have responsibility for directly supervising others.
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As a business manager, you must research and comply with all the regulatory requirements for your operations. This course will teach you the performance outcomes, skills and knowledge you need to identify and manage legal risks, access and interpret regulatory information, and determine the actions required to comply with applicable laws. You'll learn how to apply these skills in day-to-day business operations in all tourism, travel, hospitality and event sectors. This course is ideal for senior personnel with limited guidance from others and responsible for making a range of operational business and legal risk management decisions. By the end of this course, you'll have the confidence to make sound decisions that protect your business interests and ensure compliance with all relevant laws.
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This course will give you the skills necessary for developing, implementing, and sustaining effective work health safety management practices. It requires an understanding of systems policies and procedures that ensure a safe work environment to succeed. This course will help you understand the systemic approach required for businesses under state and territory workplace health standards. It applies to tourism, hospitality, events management, or any industry with a potential risk of injury through work activities.
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The course teaches you how to maintain a safe workplace by implementing practices tailored to your industry. You will learn about work health and safety training, consultative arrangements between managers in different fields of responsibility, risk assessments on potential hazards at an event site, and the maintenance of records. It is applied to individuals who operate independently or with limited guidance from others. This includes supervisors and departmental managers.
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This course will teach you how to establish and manage positive business relationships. It teaches high-level communication skills and the ability for formal negotiations, which are needed when making commercially significant deals. This course will teach you how to be a better decision-maker. You'll learn about contracts and agreements in all industries, what they are for, and tips on making more informed choices regarding choosing between two or more options.
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This course will help you to develop your projects with ease. The course applies to all tourism, travel, hospitality and event sectors. It also includes topics on event planning and execution, product development, research, or initiatives such as introducing new workplace systems or technologies. It applies to senior personnel who operate independently or with limited guidance from others and is responsible for making a range of operational business and project management decisions.
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Are you looking for a course that will teach you how to prepare and monitor budgets? Then this is the course for you! This course describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance. The course applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or a particular project or activity. It applies to senior personnel who operate independently or with limited guidance from others and is responsible for making various financial management decisions. So if you want to learn how to prepare and monitor budgets effectively, this course is definitely for you!
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This course will teach you how to successfully manage physical assets for your company, including maintaining an inventory of each item, and making sure they're in good condition. You'll also learn about acquiring new ones when needed. It applies to senior managers who operate with significant autonomy and are responsible for making various strategic management decisions. The course applies to all tourism, travel, hospitality and event sectors.
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The case study is set in a fictional context, but the data presented is based on actual operations. The data has been tested to ensure that it is realistic, reliable and within conventional industry benchmarks. In analysing this case study, you should ensure that you consider all information and data as relevant and use the data and your analysis to illustrate your answer.