Leads to certification
Certification / Management
Diploma in Human Resources Management
The eHotelier Diploma in Human Resources Management delivers the skills and knowledge required to succeed as a professional in a Human Resources role.
The certification is delivered through online training courses and supported by professional mentoring. Courses consist of the core competencies of Human Resources Management and four elective topics. Courses cover key skill areas, general knowledge, and associated soft skills.
This Diploma requires completing a case study located in this course.
Before commencing the case study, the following four core courses and your choice of four elective courses must be completed.
The course list and links are available below. (Note that you are required 4 Core and 4 Electives as a minimum requirement. However, you may complete all units to augment your learning.
Curriculum content
-
Welcome to the online course "Work Effectively with Others"! This course is designed to equip you with the essential skills and strategies needed to excel in collaborating and communicating with your colleagues in the dynamic world of hospitality. In this course, we will explore various aspects of working effectively with others. We will delve into the importance of valuing differences in values and beliefs within your team, and how this can foster creativity, innovation, and an inclusive workplace culture. You will discover practical strategies that can be applied across different hotel departments to achieve these goals. Identifying and Addressing Workplace Issues will guide you in recognizing and addressing potential team issues, problems, and conflicts. You will gain insights into common workplace challenges and learn how to proactively identify early signs and symptoms, ensuring a harmonious and productive work environment. Strategies for Effective Issue Resolution: we will focus on mastering the art of active listening and empathy. These skills are essential for resolving issues, maintaining positive team dynamics, and creating a supportive work environment. You will learn techniques to improve your active listening abilities, cultivate empathy, and build trust during issue resolution. So, prepare to enhance your skills, broaden your perspectives, and develop the mindset needed to work effectively with others in the vibrant hospitality industry. Learning Outcomes: Improve workgroup processes Support team members to meet workgroup goals Contribute to workgroup goals and tasks according to organisational requirements Share work-related information with the workgroup according to organisational policies and procedures Plan strategies for team performance improvement with workgroup Resolve issues, problems and conflict Identify advantages of differences in values and beliefs between workgroup members Respond to any linguistic and cultural differences in communication styles according to legislation, organisational policies and procedures and ethical standards Identify potential workgroup issues, problems and conflicts encountered in the workplace Seek assistance from supervisor to address problems and conflicts that arise Suggest possible ways of dealing with identified workplace issues Deal effectively with issues, problems and conflict Respect differences in personal values and beliefs and their importance in developing relationships. Identify any linguistic and cultural differences in communication styles and respond appropriately. Identify issues, problems and conflicts encountered in the workplace. Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person.
-
Manage Conflict In this course you will learn how to work effectively with other people in your workplace. The course covers: Identify Conflict Situations How to resolve conflict Evaluate conflict resolutions
-
Effective coaching helps build confident, capable teams and creates a culture of continuous learning. This course provides the practical skills needed to coach colleagues in the workplace, deliver effective on-the-job training, and support ongoing performance improvement. What You'll Learn Identify coaching opportunities and prepare effective coaching sessions Demonstrate workplace skills and communicate knowledge clearly Provide constructive, supportive feedback Support colleagues as they practice and develop new skills Monitor progress, address performance challenges, and ensure lasting results By the end of this course, you'll be equipped to develop others, improve team performance, and contribute to a more skilled and productive workplace.
-
This course provides the skills to create, manage, and improve staff rosters that balance operational needs, customer service, and labour costs. Learning Outcomes Develop Staff Rosters Create rosters that meet budget, operational, and compliance requirements. Allocate staff effectively based on skills and workload. Consider employee needs and consult with team members. Use rostering systems and tools efficiently. Communicate Rosters Present rosters clearly and accurately. Share roster information within required timeframes. Maintain Rostering Records Record and track employee shifts and attendance. Maintain accurate rostering documentation. Evaluate Rosters Monitor roster effectiveness and team performance. Identify improvements to increase efficiency and service quality. By the end of this course, you'll be able to develop and manage rosters that support productivity, control labour costs, and deliver excellent guest service.
-
This course is designed for current and aspiring hospitality leaders who want to build high-performing teams and lead with confidence. Learning Outcomes Model High Standards Lead by example and demonstrate professionalism. Support organisational goals through daily actions. Build positive relationships with team members. Build Team Commitment Communicate goals, roles, and expectations clearly. Encourage responsibility, innovation, and teamwork. Foster open and supportive communication. Seek, share, and act on team feedback. Represent team interests within the organisation. Manage Team Performance Delegate tasks effectively and remove barriers. Develop team members' skills and capabilities. Monitor performance and progress towards goals. Provide coaching, mentoring, and support. Motivate, recognise, and reward team achievements. By the end of this course, you'll have the skills to lead people effectively, strengthen team commitment, and improve workplace performance.
-
This course provides the skills and knowledge to recruit, select, and onboard the right people for your organisation, helping build engaged and high-performing teams. What You'll Learn Identify Recruitment Needs Determine staffing requirements and selection criteria. Collaborate with colleagues to plan recruitment. Recruit and Select Candidates Manage job advertising and applications. Assess candidates and conduct interviews. Select suitable team members and make employment offers. Plan and Deliver Induction Prepare effective induction programs. Provide essential workplace information. Coordinate onboarding with relevant departments. By the end of this course, you'll be able to confidently manage recruitment and induction processes, helping new employees integrate successfully and contribute to organisational success.
-
Monitor Staff Performance Performance appraisals are critical to assessing individual staff progress as well as business needs. Implementing performance measures is useless unless they are monitored and measured. The Monitor Staff Performance course covers: Techniques for monitoring staff performance Staff motivation and feedback techniques Recognising and resolving performance issues Formal performance management systems
-
Effective budget management is essential for controlling costs, maximising profits, and supporting business success. This course will help you develop the skills to prepare, manage, and review budgets with confidence. Learning Outcomes Prepare Budget Information Identify budget requirements and relevant financial data. Analyse factors that may impact the budget. Involve team members in the planning process. Prepare Budgets Develop budgets based on available information. Estimate income and expenses. Align budgets with organisational goals. Present recommendations and seek feedback. Finalise Budgets Review, negotiate, and update budget proposals. Complete and communicate final budgets. Clarify budget responsibilities across teams. Monitor and Review Budgets Track actual performance against budget targets. Prepare and review financial reports. Investigate variances and make adjustments. Use budget results to improve future planning. By the end of this course, you'll be able to create, manage, and monitor budgets that support strong financial performance and informed decision-making.
-
In many situations it is important to gain input from a number of people. When planning and managing a meeting it is important to be able to organise yourself correctly and ensure the meeting is carried out correctly. What you will learn: Styles and types of meetings Developing meeting agendas Formal meeting procedures How to conduct and control a meeting
-
Strong presentation skills help hoteliers communicate effectively, influence audiences, promote services, and build trust with guests, colleagues, and business partners. Learning Outcomes Prepare a Presentation Plan presentation objectives and outcomes. Select suitable formats, delivery methods, and presentation aids. Brief team members on their roles. Identify ways to evaluate presentation effectiveness. Deliver a Presentation Communicate key messages clearly and confidently. Use visual aids and examples to support understanding. Engage the audience and encourage participation. Respond to audience needs and questions. Summarise key points effectively. Review a Presentation Evaluate presentation effectiveness. Gather feedback from participants and stakeholders. Use feedback to improve future presentations.
-
Welcome to our course on Operational Planning for Hotel Professionals! In this course, we will equip you with the essential knowledge and skills to excel in the dynamic and ever-evolving hospitality industry. Whether you are a seasoned hotel professional seeking to enhance your operational planning capabilities or an aspiring hotel manager eager to learn the ropes, this course meets your needs. Throughout this course, you will embark on a journey of discovery and growth, exploring the intricacies of operational planning and its significance in the hospitality sector. We understand the demands and challenges that hotel professionals face every day, and our goal is to provide you with practical strategies and insights that you can implement immediately in your workplace. Learning Outcomes: Establish operational plan Research, Analyse and document resource requirements Negotiate recommendations for variations to operational plans and gain approval
-
A well-developed business plan is the foundation of sustainable growth and long-term success. This course provides the practical knowledge and tools needed to create, implement, and evaluate effective business plans that drive performance and support strategic decision-making. What You'll Learn Develop a comprehensive business plan, including market analysis, SWOT assessment, and sales and marketing strategies Communicate and implement business plans effectively across the organization Establish performance measures and reporting processes Analyze business results and respond to performance data Refine strategies to achieve business goals and improve outcomes By the end of this course, you'll have the confidence and skills to create actionable business plans, monitor progress, and make informed decisions that support business growth and success.
-
This unit is ideal for professionals looking to take their risk analysis and project management skills to the next level. By completing this course, you will be able to demonstrate your ability to identify unpredictable problems and create solutions using information from a range of sources. With this course, you will be able to identify potential risks associated with individual projects or operations more effectively and confidently. By completing this course, you can better understand risk management and project management to make informed decisions that lead to successful outcomes.
-
The case study is set in a fictional context, but the data presented is based on actual operations. The data has been tested to ensure that it is realistic, reliable and within conventional industry benchmarks. In analysing this case study, you should ensure that you consider all information and data as relevant and use the data and your analysis to illustrate your answer.