Leads to certification
Certification / Skills
Certificate in Front Office Services
The Certificate in Front Office Services provides the professional development foundation required for you to succeed within the Front Office Department.
The certification is delivered through a series of online training courses. Courses consist of the core competencies of front office operations and four elective topics covering key skill areas, general knowledge, and associated soft skills.
Cross Training requires the team member to work in an alternate role within their department for 20 hours.
Position Familiarisation requires the team member to work in a different department and is conducted over a minimum of 4 hours.
Curriculum content
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Are you passionate about outstanding customer service? Do you have what it takes to work effectively in a fast-paced hospitality environment? Our Work Effectively in Hospitality Service course is perfect for those seeking to develop the skills and knowledge required to provide exceptional service during service periods. You'll learn how to integrate various technical skills while dealing with numerous sales, service or operational tasks simultaneously, meeting the needs of multiple and diverse customers. The course covers everything from preparation and service to end-of-service tasks. It applies to individuals working in various departments such as accommodation services, food and beverage, gaming operations and housekeeping in hospitality settings, including bars, hotels, cafes, restaurants, clubs, pubs and motels. So if you're looking to take your career in the hospitality industry to the next level, this course is for you. Enrol today and let us help you realise your potential!
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The Provide Service to Guests course applies to all front-line team members serving customers and colleagues daily. This course provides the skills necessary to effectively work in departments such as Front Office, Housekeeping, Food and Beverage, Conference and Banqueting, Spa and Golf Services. Positions include reception, concierge, porter, room attendant, waiter, bartender, chef, therapist, golf professional, retail assistant and manager. In this course, you will cover verbal and non-verbal communication, personal presentation, service standards, establishing rapport, special needs, recognizing opportunities and dealing with customer complaints. You will also cover providing feedback on customer service experiences and supporting service improvements. The course is ideal for individuals wishing to improve their service skills, potential hospitality employees, and teams wishing to implement and maintain consistent service delivery standards.
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To provide effective hospitality service to customers, it is important to integrate various individual technical skills while simultaneously dealing with numerous sales, service or operational tasks. This course provides the skills and knowledge required to do just that, ensuring customers have a positive experience during their service. You'll learn how to deal with multiple and diverse customers and handle preparation, service and end-of-service tasks. This course is ideal for those working in various departments such as accommodation services, food and beverage, gaming operations and housekeeping in various hospitality industry settings. If you're looking for a way to improve your customer service skills and provide a better overall experience for your guests, this course is for you!
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Position Familiarisation requires you to work in a role in a different department for a minimum of 4 hours. The aim is to understand the service that are provided by the role, how they contribute to the guest experience and the relationships between the role and the other roles in the business.