Associate Diploma in Event Operations
$395
Leads to certification
Certification / Supervisory

Associate Diploma in Event Operations

The eHotelier Associate Diploma in Event Operations delivers the skills and knowledge required to succeed as a professional in an Event Operations role.

The certification is delivered through a series of online training courses. Courses consist of the core competencies of kitchen operations and four elective topics covering key skill areas, general knowledge and associated soft skills.

The Associate Diploma requires completing a case study located in this course.

Curriculum content

  •
    This course describes the skills and knowledge required to participate in the effective workplace written and spoken communication. It applies to individuals who perform mainly routine tasks using limited practical skills and fundamental knowledge in a defined context. Individuals demonstrate oral and written communication skills when interacting with colleagues and clients. They generally work under direct supervision.

    • Lesson Communicate in the Workplace

    • Lesson Course Completion Survey

  • Are you responsible for managing customer service in your organisation? If so, this course is perfect for you! In this course, you'll learn how to develop, monitor and adjust customer service practices to ensure quality service provision. You'll also develop the skills and knowledge required to consult with colleagues and customers and manage customer service delivery. This course is perfect for senior managers who operate independently and have responsibility for others. It applies to any small, medium or large organisation in the tourism, travel, hospitality or event industries. So if you want to improve your customer service management skills, this course is definitely for you! Enrol today and start making a difference in your organisation.

  • The course will teach you how to provide high-quality customer service within your company or with external clients. By the end of this course, you will have improved basic skills such as greeting customers and dealing with them effectively when problems arise. This course provides the skills necessary for individuals working under close supervision and with guidance from others. These individuals provide routine customer service, so they would be expected to respond to complex requests or complaints. It fosters an understanding of what is needed in these situations if more complicated issues arise.

  • This course is for you if you want to learn how to work effectively with others! You'll learn the skills and knowledge required to deal effectively with issues, problems and conflict in a team environment. This course applies to individuals who perform a range of routine tasks in a team environment and use basic teamwork knowledge in a defined context, under direct supervision or with limited individual responsibility. The course is helpful, trustworthy, inspiring, confident, honest, and approachable and will give you the tools you need to be successful in working with others.

  • This course will teach you how to process attendee registrations for events and administer them until their conclusion. You will also learn about the performance outcomes and the skills necessary when working with these types of tasks. This course is relevant to events coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors. It applies to event operations personnel who operate with some level of independence and under limited supervision. They may work in event management companies, venues, or organisations that organise their own events.

  • This course will teach you how to process attendee registrations for events, administer them through the finalisation process, and prepare your event registration materials. You'll also learn about setting up on-site sign-ups so that people can register before they come into town or at least reserve their spot. This course is relevant to events coordinated in many industry contexts, including tourism and hospitality. The course will teach you how to take on a leadership role in an event and make it something people never forget. You'll learn about management, team-building skills, and public relations techniques so your organisation can get more out of its events. You will learn: 1. Prepare on-site registration materials. 1.1.Prepare and check all registration materials and equipment before the event. 1.2.Source and prepare appropriate resources to address on-site contingencies. 1.3.Minimise use of printed materials and maximise the use of electronic documents to reduce waste. 1.4.Check and reconfirm arrangements for a venue or site access and registration set-up. 2. Set up the registration area. 2.1.Establish contact with the venue or site personnel to facilitate effective communication during the event. 2.2.Complete site inspection to establish familiarity with the event venue or site. 2.3.Locate and check registration set-up against prearranged agreements. 2.4.Identify registration area safety and access issues and resolve them with the venue or site personnel. 2.5.Check efficiency and working order of registration equipment and resolve or report deficiencies. 3. Process on-site registrations. 3.1.Welcome attendees and provide information on venue and event features. 3.2.Check attendee registration details and provide event documentation and admission according to organisational procedures and event deadlines. 3.3.Identify, record, and resolve registration discrepancies according to individual responsibility and organisational procedures. 3.4.Process on-site event payments. 3.5.Finalise registration records and pack or store registration resources.

  • In this course, you will learn about the performance outcomes, skills, and knowledge required to assist with production requirements during event setup, operation, and breakdown. This includes understanding the fundamental aspects of both technical production processes too. This course can be applied to different events, including on-site, hybrid or online events. They may be coordinated in many industry contexts, including the tourism, hospitality, sports, cultural and community sectors. This course also applies to event support personnel under the supervision and guidance of event production and technical production specialists. They may work in event management or technical production companies, in event venues, or in organisations that organise their events.

  • The course aims to equip you with the skills needed for success when planning events or functions. You will be able to identify client operational needs and preferences and prepare event proposals that successfully finalise all aspects of your client's events. This course will give you the necessary competencies to manage different events based on industry contexts. This includes tourism, hospitality, sports, cultural and community sectors. It applies to event coordinators who operate independently and are responsible for making various operational decisions. They may work in commercial event venues, such as hotels, clubs, theatres, and convention and exhibition centres.

  • With this course, you will learn how to calculate the cost of a product or service and present quotes accordingly. It also involves the ability of cost calculation so you can choose suitable goods or services according to your company's needs with maximum efficiency. The course applies to any travel industry organisation, and quotations can be for any international or domestic product. The organisation could be a principal (the supplier) or an agent quoting products and services on behalf of the principal. It also applies to frontline sales or operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, reservations sales agents, and owner-operators of small travel organisations.

  • This course teaches you how to use computerised reservations or operations systems for booking products and services. This unit covers the required skills in using all features of these systems without focusing on related sales abilities, which would have been covered by other units instead. The course applies to any business operating in the travel industry and any computerised system used to manage international or domestic product sales. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, reservations sales agents and owner-operators of small travel organisations.

  • This course will teach you the skills needed to provide customers with information and assistance on facilities, products or services. The course is designed for frontline service personnel working in various tourism, travel and hospitality contexts. Service may be provided face-to-face, but it could also involve telephone or other remote mechanisms like e-mailing instructions. Customer service personnel working under supervision undertake this function. Still, the unit is also relevant to those working in operational roles where customer service may not be the main focus.

  • This case study provides data and commentary on the operation of a city centre hotel. The case study is set in a fictional context, but the data presented is based on real operations. The data has been tested to ensure that it is realistic, reliable and within conventional industry benchmarks. In analysing this case study, you should ensure that you consider all of the information and data as relevant and use the data and your analysis to illustrate your answer.