Diploma in Human Resources Management
$495
Leads to certification
Certification / Management

Diploma in Human Resources Management

The eHotelier Diploma in Human Resources Management delivers the skills and knowledge required to succeed as a professional in a Human Resources role.

The certification is delivered through online training courses and supported by professional mentoring. Courses consist of the core competencies of Human Resources Management and four elective topics.  Courses cover key skill areas, general knowledge, and associated soft skills.

This Diploma requires completing a case study located in this course. 

Before commencing the case study, the following four core courses and your choice of four elective courses must be completed.

The course list and links are available below. (Note that you are required 4 Core and 4 Electives as a minimum requirement. However, you may complete all units to augment your learning.

Curriculum content

  •
    This course describes the skills and knowledge to develop and maintain a positive and productive workplace environment. It covers all aspects of employee relations impacting managers at the strategic level. It applies to individuals who are non-specialist human resource managers and covers a broad range of employee relations activities.

    • Lesson Manage Employee Relations

    • Lesson Course Completion Survey

  • This course is for you if you want to learn how to work effectively with others! You'll learn the skills and knowledge required to deal effectively with issues, problems and conflict in a team environment. This course applies to individuals who perform a range of routine tasks in a team environment and use basic teamwork knowledge in a defined context, under direct supervision or with limited individual responsibility. The course is helpful, trustworthy, inspiring, confident, honest, and approachable and will give you the tools you need to be successful in working with others.

  • The goal of this course is to teach you how to resolve conflicts with both customers and co-workers. You will learn about effective techniques for managing irate individuals, working out solutions without getting into an argument, and learning when it is best to take action. This course applies to all tourism, travel, hospitality and event sectors. It applies mainly to senior operational personnel, supervisors and managers who operate independently and use discretion and judgment to resolve conflicts.

  • The on-the-job coaching unit describes how to provide training for colleagues. It requires the ability to explain specific skills and knowledge, as well as monitor progress until they can operate independently of their coach. It applies across all sectors including the tourism/hospitality industry where there are no occupational licensing requirements at the time of publication. 

  • Are you responsible for developing staff rosters for large numbers of employees? If so, Roster Staff is the course for you! This course describes the performance outcomes, skills and knowledge required to develop, administer and effectively communicate staff rosters effectively. You'll learn how to plan rosters according to operational efficiency requirements and within wage budgets. Whether you're a senior personnel member who operates independently or with limited guidance from others, this course is perfect for you. It applies to all tourism, travel, hospitality and event sectors. Enrol today and learn everything you need to create efficient and effective staff rosters!

  • This course describes the skills, knowledge, and performance outcomes,  that one must have to lead and manage people individually and in teams. It teaches how to foster support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership. The course applies to individuals who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, and operational and senior managers. It is also applicable to all tourism, travel, hospitality, and event sectors.

  • Are you looking for a course to teach you how to recruit, select and induct new staff members into your company? If so, this is the course for you! This course describes the performance outcomes, skills and knowledge required to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures. It requires the ability to identify recruitment needs, develop selection criteria, process and evaluate applications, select people according to their attitude, aptitude and fit to the position and coordinate induction programs. The course applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff and operational and senior managers. It applies to all tourism, travel, hospitality and event sectors. So if you want to learn how to effectively recruit, select and induct new staff members into your company, this is the course for you!

  • This course will teach you how to be an effective manager. You'll have the knowledge and skills needed for the daily management of your staff, as well as appraisals or counselling sessions that can help them reach their full potential in workplace environments where performance is measured. The course applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers. It applies to all tourism, travel, hospitality and event sectors.

  • Are you looking for a course that will teach you how to prepare and monitor budgets? Then this is the course for you! This course describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance. The course applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or a particular project or activity. It applies to senior personnel who operate independently or with limited guidance from others and is responsible for making various financial management decisions. So if you want to learn how to prepare and monitor budgets effectively, this course is definitely for you!

  • You can be successful in any meeting if you know how to manage it. This course will teach all the skills and knowledge required for chairing meetings and overseeing preparation processes like preparing minutes or drafting reports. The course applies to individuals in various work environments who are required to organise and manage meetings within their workplace. These individuals may work as senior administrative staff or may be individuals responsible for conducting and chairing meetings in the workplace.

  • The presentation skillset is a must for any professional who needs to make their case in front of an audience. presentations can range from simple training or marketing material to review sessions with clients — you must always come prepared. This course will teach participants how they should put together and engagingly deliver a message to ensure that they are effective presenters. 

  • This course will help you develop the skills and knowledge needed to effectively implement operational plans in order for an organisation to be efficient, effective, and profitable. It applies to individuals who manage the work of others and operate within the parameters of broader strategic and/or business plans.

  • If you want to take your business to the next level, this course on developing and implementing business plans is for you. This unit will teach you the skills and knowledge required to lead a successful business operation, covering everything from developing the initial business plan to putting it into action. This unit is ideal for individuals running an organisation or playing a key role in its success. You'll learn how to oversee the work of teams and other managers, ensuring everyone is working towards the same goals. By the end of this unit, you'll be confident in your ability to take your business to new heights.

  • Risk management is a necessary skill for any business to thrive. This course will introduce you to the required knowledge and skills, whether across an entire organization or just within one specific area of your company's workflow. The unit applies to individuals working in positions of authority and who are approved to implement change across the organisation, business unit, program, or project area. They may or may not have responsibility for directly supervising others.

  • The case study is set in a fictional context, but the data presented is based on actual operations. The data has been tested to ensure that it is realistic, reliable and within conventional industry benchmarks. In analysing this case study, you should ensure that you consider all information and data as relevant and use the data and your analysis to illustrate your answer.