Diploma in Security Management
$495
Leads to certification
Certification / Management

Diploma in Security Management

The eHotelier Associate Diploma in Security Operations delivers the skills and knowledge required to succeed as a professional in a Security role.

The certification has been created in collaboration with industry experts and consists of the core competencies of Security operations and four elective topics covering key skill areas and associated soft skills.

This Associate Diploma requires the completion of a  real-life scenario case study located in this course.

Curriculum content

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    At the completion of the training you should be able to: Understand security awareness and appreciate its importance Understand your security responsibilities in the hotel Understand basic human rights and duty of care Recognize common security risks and potential actions to reduce these risks Important information The training includes case studies and practical exercises. The learning from these case studies and exercises can be applied to every department in a hotel. Quiz questions will be asked throughout the training. A score of 90% or more is required in the final assessment to be issued with a Certificate of Achievement in Security Awareness (Basic)

    • Lesson Hotel Security Awareness

    • Lesson Course Completion Survey

  • This course will teach you the effective security design and operations in a hotel, including identification and management of security incidents. You will be introduced to security design and how to reduce the risk of potential incidents through security design best practise. In the event of an incident, you will be able to identify, control and manage security incidents, from minor issues to full property lockdown. The course will also assist you with effective communication of security incidents internally and with external parties and media. At the conclusion of this course, you will be able to confidently assess security risks through design,  identify and manage incidents and communicate effectively internally and externally. As building design and business operational procedures are unique to each property, this course is not able to cover all potential risks in detail and you should consult your property manager and management company for specific processes and procedures. What you will learn Crime Prevention Through Environmental Design Communications and Culture Radio Etiquette Security Patrols Person of Interest Response to a Security Situation Assessing a Situation Lockdown Crime Scene and Crisis Communication Crisis Management and Media Security Documentation and Reporting

  • As a business manager, you must research and comply with all the regulatory requirements for your operations. This course will teach you the performance outcomes, skills and knowledge you need to identify and manage legal risks, access and interpret regulatory information, and determine the actions required to comply with applicable laws. You'll learn how to apply these skills in day-to-day business operations in all tourism, travel, hospitality and event sectors. This course is ideal for senior personnel with limited guidance from others and responsible for making a range of operational business and legal risk management decisions. By the end of this course, you'll have the confidence to make sound decisions that protect your business interests and ensure compliance with all relevant laws.

  • This course will teach you how to establish and manage positive business relationships. It teaches high-level communication skills and the ability for formal negotiations, which are needed when making commercially significant deals. This course will teach you how to be a better decision-maker. You'll learn about contracts and agreements in all industries, what they are for, and tips on making more informed choices regarding choosing between two or more options.

  • Risk management is a necessary skill for any business to thrive. This course will introduce you to the required knowledge and skills, whether across an entire organization or just within one specific area of your company's workflow. The unit applies to individuals working in positions of authority and who are approved to implement change across the organisation, business unit, program, or project area. They may or may not have responsibility for directly supervising others.

  • If you want to take your business to the next level, this course on developing and implementing business plans is for you. This unit will teach you the skills and knowledge required to lead a successful business operation, covering everything from developing the initial business plan to putting it into action. This unit is ideal for individuals running an organisation or playing a key role in its success. You'll learn how to oversee the work of teams and other managers, ensuring everyone is working towards the same goals. By the end of this unit, you'll be confident in your ability to take your business to new heights.

  • This course will help you develop the skills and knowledge needed to effectively implement operational plans in order for an organisation to be efficient, effective, and profitable. It applies to individuals who manage the work of others and operate within the parameters of broader strategic and/or business plans.

  • Are you looking for a course to teach you how to recruit, select and induct new staff members into your company? If so, this is the course for you! This course describes the performance outcomes, skills and knowledge required to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures. It requires the ability to identify recruitment needs, develop selection criteria, process and evaluate applications, select people according to their attitude, aptitude and fit to the position and coordinate induction programs. The course applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff and operational and senior managers. It applies to all tourism, travel, hospitality and event sectors. So if you want to learn how to effectively recruit, select and induct new staff members into your company, this is the course for you!

  • The presentation skillset is a must for any professional who needs to make their case in front of an audience. presentations can range from simple training or marketing material to review sessions with clients — you must always come prepared. This course will teach participants how they should put together and engagingly deliver a message to ensure that they are effective presenters. 

  • This course describes the skills and knowledge to develop and maintain a positive and productive workplace environment. It covers all aspects of employee relations impacting managers at the strategic level. It applies to individuals who are non-specialist human resource managers and covers a broad range of employee relations activities.

  • Are you looking for a course that will teach you how to prepare and monitor budgets? Then this is the course for you! This course describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance. The course applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or a particular project or activity. It applies to senior personnel who operate independently or with limited guidance from others and is responsible for making various financial management decisions. So if you want to learn how to prepare and monitor budgets effectively, this course is definitely for you!

  • You can be successful in any meeting if you know how to manage it. This course will teach all the skills and knowledge required for chairing meetings and overseeing preparation processes like preparing minutes or drafting reports. The course applies to individuals in various work environments who are required to organise and manage meetings within their workplace. These individuals may work as senior administrative staff or may be individuals responsible for conducting and chairing meetings in the workplace.

  • The case study is set in a fictional context, but the data presented is based on actual operations. The data has been tested to ensure that it is realistic, reliable and within conventional industry benchmarks. In analysing this case study, you should ensure that you consider all information and data as relevant and use the data and your analysis to illustrate your answer.